This role requires the ability to manage a number of tasks simultaneously while meeting deadlines with good organizational and interpersonal abilities. To provide support to the maintenance management department with administrative and clerical services in a competent and professional manner. Bilingual in Spanish required.

Duties and Responsibilities:

· Answer maintenance phone line and open work orders as requested by tenants, return calls if necessary

· Generate work orders as a result of complaints, physical inspections, annual inspections, security reports, HPD complaints and violations.

· Open work orders as requested by maintenance staff

· Process unit vacancy move out inspections and generate all work orders associated with vacancy

· Close completed work orders received or as requested

· Research all incoming invoices and match to corresponding WO numbers. If a WO number is listed on an invoice, review the WO to ascertain that it is the correct WO number. Review invoice to ensure that it contains same scope of work as listed on WO. Attach WO to invoice and close out WO. If no WO number is listed on an incoming invoice, then forward that invoice to Superintendent and Maintenance Manager to confirm and add WO to invoice..

· Generate “Resident Damage Charge” ticket based on information written on work orders, emails or as requested by senior staff member

· Maintain all maintenance department filings

· Report any reoccurring work order, work order completion or repair issue identified to Director of Property Management and Maintenance Manager

· Process all maintenance supply orders only after approved by maintenance manager

· Open and process all 3rd party work orders for appliance vendor, plumbers and electrician, only if approved by a management staff. Process appliance receipts received by the Superintendents and review form to ensure full and accurate completion including receipt.

· Contact vendor and arrange service for appliance repairs or exterminating, and obtain status of work orders and obtain any missing backup for invoices and work ticket

· Assist with the coordination for access for 3rd party vendors or Superintendents as requested

· Provide updates when requested on work order history or provide copies when requested by management staff

· Follow up on any supply or order issues identified by management staff and provide updates

· Coordinate and advise management staff & maintenance manager of any delivery issues as a result of a previously placed order

· Interface with Maintenance Manager, as needed, on all supply order issues or concerns.

· File maintenance for purchased equipment or winter supplies for future reference including spreadsheet inputs/updates and assistance in the researching of supplies and/or equipment, including any returns of supplies to vendor when needed

· Interface with Superintendents with regards to deliveries as well as communicate to maintenance staff and Superintendent any issues in regards to ordering or back-order issues

· Assist during REAC preparation and process request for supplies and appliances

· Generate work orders for 3rd party as requested by the maintenance staff for REAC preparations

· Provide coverage for the front desk, as needed

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Work setting:

• In-person
• Office

Application Question(s):

• Do you have experience working with Yardi Yoyager Software?

Experience:

• Maintenance Coordination: 1 year (Required)

Language:

• Spanish (Required)

Work Location: In person